Purchase Notes
◆Purchase of eSIM products
Non-supported cell phones: Card-locked cell phones, cell phones without eSIM function, please pay attention to whether your cell phone model supports eSim or not.
- QRcode is considered to be activated once it is scanned and read, please do not delete the eSIM before it is used up, as it cannot be restored after deletion.
- QRcode is a one-time product, once sent by Mail, it can not be recovered, so it can not be canceled in accordance with the Consumer Protection Act, and can be accepted to order again, the order is considered to be agreed to, and deleting the eSIM by yourself is the same as throwing away the purchased goods, and the consequences are at your own risk.
- Please refer to the notes under the product information for card activation and expiration date calculation.
- Please receive the QRcode in the mailbox for eSIM products! 
- Please do not insert/add eSIM card in non-covered area, please insert the card and use it after arriving at the destination, if you can't use the card or shorten the number of days due to inserting/adding eSIM card in non-destination area, please forgive us for not accepting to deal with the problem.
- Qrcode should be activated within 30 days after it is produced.
- If there is any problem with the eSIM, please contact our customer service via LINE within 48 hours of the eSIM bonding date to help you solve the problem online, otherwise we will not be responsible for the problem.
- In order to enable customer service to inquire about your problem more effectively, please be sure to keep the full contents of the letter after receiving the eSIM, so that you can provide it to customer service in case of problems.
◆Receiving eSIM
- Orders will be sent within 24 hours, excluding weekends and national holidays.
- Please leave your correct e-mail address to receive the QRcode. 
◆Customer Service Information
- Click to join Line official friends >>> https://lin.ee/ohCuNeK
- Working hours：Taiwan time Monday-Friday 09:30am-18:00pm
◆eSIM setup guide
• click for video instruction：https://youtu.be/i1mNPKjKVGY?si=x1101ynnqasJLuYV